SMS/Text Messaging Privacy Policy

At Carmen & Pearl CPA, your privacy is important to us. This policy explains how we collect, use, and safeguard your information when you interact with us via SMS/text message.​

 

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Information Collection

We collect your mobile phone number and any information you provide while communicating via text message. Additional information, such as your name or account details, may be linked to your texting account for customer service purposes.​

 

 

Use of Information

Your information is only used to send you transactional, informational, or support messages you’ve requested or agreed to receive. We may use your information to respond to inquiries, provide appointment reminders, or send other relevant communications related to our services.​

 

 

Information Sharing

We do not share, sell, or rent your texting information with third parties for their marketing purposes. Your information may be shared with our SMS service providers, solely for the purpose of delivering our messages to you and in compliance with all legal and regulatory requirements.​

 

 

Data Security & Retention

We implement industry-standard safeguards, including encryption and secure storage, to protect your information. Data is retained only as long as necessary for business, legal, or regulatory reasons, after which it is securely deleted.​

 

 

Consent and Opt-Out

By opting in to receive messages from us, you give express written consent as required by law. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP” or contact us directly.​